Zappos is known for delivering WOW service and having a great corporate culture. Customer-centricity is more prevalent (and easier to deliver) than employee-centricity so I was intrigued to learn more about Hsieh’s secret sauce. I’m a newbie to graphic novels but I admit, nothing delivers the goods or the guts more swiftly than a picture book. And that’s exactly what I wanted. There’s more than a few great sound bites